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3 Tips for Maintaining Your Company’s Reputation

3 Tips for Maintaining Your Company’s Reputation
  • Opening Intro -

    Following these three tips for maintaining your company’s reputation will help you effectively make a name for yourself in the industry, in a good way.

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After the first year of your company’s life, you should have a good reputation among the clients you work with.

However, if you want to keep those clients and gain new ones, you have to keep that reputation positive. These three tips for maintaining your company’s reputation will help you stand out in your industry for many years to come.

Create a Strong Line of Communication With Clients/Customers

If you’re working on a project for a client, make sure you periodically let them know what progress has been made and when they can expect task completion.

That way, they can worry less knowing that you’re making good progress, and if you aren’t, then they can voice their concerns so you can make adjustments accordingly.

You don’t need to send updates every hour—just a handful of them on an agreed-upon basis should suffice.

Additionally, make sure that you are promptly responding to clients if they come to you with concerns after the project is complete.

That way, you can efficiently fix those issues and keep your relationship with your client as well as your overall reputation intact.

Keep Business Practices in Accordance With the Law

This should be a given, but it still must be said—don’t cut legal corners in order to save time or money on a task, piece of equipment, or anything else. Your business practices should be as professional and clean as you’d like your reputation to be. However, even if you’re not purposely doing something illegal, it can still happen.

This is why you need to be aware of all the necessary laws and regulations your company needs to abide by. For instance, shredding sensitive documents is a requirement by regulations such as the Data Protection Act.

If you don’t shred those documents when necessary and they wind up in the wrong hands, you can compromise confidential employee/customer information. Not only is this unprofessional, but it also makes it look as though you’re willingly taking part in slimy and illegal business practices.

One data breach could shatter your reputation if you’re not careful enough, and the same goes for any other relevant laws and regulations associated with owning a business, especially in your specific line of work. Even a small deviation from the law can land you in big trouble.

other valuable tips:

Ask Clients/Customers for Feedback and Listen to It

Last but not least on our list of three tips for maintaining your company’s reputation: Find a place on your website where you can allow customers to leave reviews. You should also ask for client feedback after completing any project.

Someone should be in charge of regularly going through reviews to find any relevant or consistent problems you must fix to make the client’s experience more satisfying.

By evolving your company in accordance with common complaints or suggestions you receive from clients, you can make your company a better place for them to do business. Sometimes a complaint or suggestion will be too unrealistic to address. However, some of them are well worth your time and effort to listen to.

Image Credit: maintaining your company reputation by envato.com

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CFOne Business Management Reference:

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