Word of Mouth: How Modern Office Communication is Changing

Word of Mouth: How Modern Office Communication is Changing
  • Opening Intro -

    Traditional offices manage information, customer relations, and business activities through desk phones, computers, and fax machines.

    Today, technology has revolutionized how customers interact with companies, seek customer service, and purchase products or services.


Below explains how three modern office communication technologies are changing life for both customers and employees.


More and more offices are doing away with desk phones to save money and increase efficiency. Mobile phones allow employees to be anywhere while they text, email, and access vital business apps. In fact, there are countless business apps which are beneficial to both customers and employees. For example, employees can use a project management app to report updates, upload information, and collaborate with others.

Many business employees are expected to multi-task in different places, so getting a hold of something through phone and voicemail can be difficult. However, there are even more cost effective solutions for phone technology, such as VoIP, which utilizes an internet connection to make phone calls. While phone technology is still valuable, email has become the new communication standard.


One report estimates that over 140 billion emails are sent every day around the globe. Email is now the standard business communication platform since it is quick, efficient, and provides excellent documentation. In fact, more and more office workers use Microsoft’s Outlook as their central work tool.

The days of manila folders and filing cabinets have been upgraded to email folders within Outlook. However, email also presents the problems of information overload (IO) and too much information (TMI) and as a result, office workers must sift through hundreds of emails every day. In addition, extra caution must be taken when sending emails because they can never truly be deleted.

Cloud-Based Technology

The popular newcomer to the technology scene is cloud-based technology, which offers a cost effective solution to traditional software programs. In fact, cloud-based technology is preferred by more and more companies because anyone can access information and collaborate from any location.

Cloud-based technology has excellent security, innovative features, and guarantees data integrity. Certain cloud-based technologies such as a healthcare communication systems like Solutionreach, encourages customers to interact and connect with their service providers through customized HealthGrades Premium Profiles where they can grade healthcare providers and review service received.

To summarize, modern office communication is changing for the better. Phones, email, and cloud-based technology offer excellent benefits and advantages. Modern communication technology not only increases efficiency and productivity, but also collaboration. As a result, there is improved cost management and increased customer satisfaction.

"Brooke Chaplan is a freelance writer and blogger. She lives and works out of her home in Los Lunas, New Mexico. She loves the outdoors and spends most her time hiking, biking and gardening. For more information contact Brooke via Twitter @BrookeChaplan."



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